Our Guiding Policies

Working in a changing environment and believing that we need to be 'creative', wherever we are and whatever we are doing, means that we do not have a big set of policies to guide us. We prefer to be flexible, go with the flow, as life should be, but use our vision, mission and values to guide us.

We do have some policies though, chief among them being the guiding Responsible Tourism Policy. Combined with the value system, this becomes an important tool to help us go forward and stick to our path.

Since we come in contact with travellers and deal with their private data all the time, we also have a strict privacy policy Legalities of business demands that we also have Booking Terms and Conditions. Responsible Tourism Policy

The following are the policy guidelines in respect of responsible tourism that we have set for ourselves. We cannot claim that we have achieved every point to our complete satisfaction, but continue to pursue to reach the goal. Click on the more link to read more about it Read more...

Booking Terms & Conditions

We do not like to put in too much terms and conditions, as this is a hinderance to our working relationship. However, there are legalities involved in conducting trips, and in order to make things clear, so we all know where we stand, as a company and as a client, the terms and conditions have to be laid out.

Read more...

Payment Terms
We would be like to flexible in our payment terms, so that clients can pay at their convenience. However, complete flexibility in payment is never possible, and we hope our clients will understand that.

We offer the following four payment options

25% to confirm and 75% four weeks before arrival
50% to confirm and 50% two weeks before arrival
75% to confirm and 25% on arrival in Nepal
100% advance payment

We are working on accepting credit card payments through a paypal account, but this is not easy in Nepal's banking industry and will take some time. Until then, we will have to rely on bank transfers and cash. Banking details will be furnished in our invoice.

Data Privacy Policy

As we deal with several clients and a lot of data changes hands, from the moment the enquiry is made to the point where a sale is made, we need a privacy policy that will protect the data of our clients. We reassure you that we are very strict about this, and consider it to be one of the ways to address our first value 'respect for every individual' apart from being a sound business practice

Read more...

Responsible Tourism Policy

The following are the policy guidelines in respect of responsible tourism that we have set for ourselves. We cannot claim that we have achieved every point to our complete satisfaction, but continue to pursue to reach the goal.

- We have developed a network of locally owned and operated hotels, restaurants and souvenir outlets. We will use them as far as possible instead of chains owned by foreign companies. We have decided consciously not to vertically integrate. As far as possible, we will subcontract services to qualified local companies. This way, the money will be more evenly spread in the economy.

- As far as possible we will use local equipment. We will hire the equipment from qualified hiring agencies so that the money gets more evenly spread in the economy.

- In most destinations we will aim to where possible to purchase our food from locally produced source.

- We encourage clients through our leaders, the literature and slide shows to act in a responsible way and with an insight and understanding of the host destination.

- We will work together with our stakeholders in this business (hotels, hiring agencies, guides, other companies etc.) to implement the highest of standards and work out an agenda on how these standards can be met.

- We will develop long term partnerships with our stakeholders, hence establishing long lasting economically stable relationships.

- We will take into consideration environmental, cultural and economic issues when looking at tours that we develop.

- We will ensure that our operations do not disrupt or lead to the displacement of local people. So we ensure that our type and scale of tourism is appropriate to local conditions and operate within the limits set by local appropriate infrastructure and carrying capacity.

- We aim to take responsibility for maintaining and improving the environment.

- We look for appropriate systems for minimizing water and atmospheric pollution from tourism developments.

- We aim to achieve zero litter policies.

- We aim to integrate environmental considerations into all economic considerations.

- We will provide regular and ongoing training, in the principles and practices of responsible tourism, both to our staff in the office and those employed out of the office.

- We will provide financial support for local economic, developmental and environmental projects giving back to the community which is supporting our business.

- We aim to reduce the levels of energy use in our offices and by our staff by recycling where possible and reduce paper use by increased training and use of computer technology.

Booking Terms & Conditions
We do not like to put in too much terms and conditions, as this is a hindrance to our working relationship. However, there are legalities involved in conducting trips, and in order to make things clear, so we all know where we stand, as a company and as a client, the terms and conditions have to be laid out.

General

1. All bookings and contractual terms are with AMAZING Tours & Travels or their sister-concerns in Nepal.

2. When your booking is confirmed it is implied and accepted that you have read and understood all of the booking conditions (which were provided to you prior to making your booking) and agree to abide by them.

3. The terms and conditions of all agreements made with the company shall be subject and governed by Nepalese law.

4. These booking conditions can only be waived or altered in writing by a letter signed by a company director and it is acknowledged that no other agent party or third party have the right to make any amendments concessions or representations on behalf of the company.

5. Any travel by third party carrier supporting any part of this booking may be the subject of change beyond the company's control and it is acknowledged that the company shall have no direct liability in this respect.

6. The company cannot be made liable for the consequences of any strikes industrial action wars riots sickness quarantine government intervention weather conditions or other force majeure in connection with this booking.

7. The company and any expedition leaders or guides appointed by the company will do their utmost to ensure that all of the holiday aims are achieved but the signing of the bookings from acknowledges the acceptance that the company the leader or the guides authority to make decisions affecting an individual or any group of individuals on the grounds of their health safety enjoyment or well being is absolute.

Insurance 8. Amazing will not organise any insurance for you. This has to be done entirely on your own prior to coming on the trip

9. The company will not be liable for any illness injury or death sustained during a trip nor will it be liable for any uninsured losses on your property.

Cancellation

10. Should a cancellation arise the following scale of charges will apply:
I. No refund or compensation will be awarded for any unused services booked for your trip, e.g. flights, hotels, accommodation.
II. Cancellation by the company of a trip will entitle you to a full refund of all sums paid unless cancellation is due to circumstances beyond the control of the company and further if such cancellation is covered under the travel insurance. No claim for compensation for loss of enjoyment of a trip/holiday will be paid.
III. Cancellation of any booking more than four weeks before the departure of the trip must be made in writing after which the repayment of all sums paid by you excluding any costs incurred by us in the course of the preparation of your trip/holiday (plus 25% for our troubles) will be returned to you as soon as practical.
IV. Cancellation less than four weeks (28 days) before departure will result in the total loss of any deposit paid.
V. Cancellation less than 28 days before departure will result in liability for or loss of 100% of the total cost of the trip.

Your Responsibilities

11. The company will not accept any responsibility for any of the clients preliminary arrangements not completed in time for departure and no liability will arise if departure is jeopardised for lack of such arrangements i.e. vaccinations, passport, etc.

Complaints

12. Any complaints about any part of your trip should be made to the group leader in writing. If you do not feel that your complaint has been satisfactorily dealt with during the trip then you must send written notification of your complaint to the company within 28 days of your return.

Payment
13. I. To book a place on a trip you must send or hand to the company a fully completed Booking Form and the requested deposit (see individual trip details for the amount).
II. The balance due for the trip is due and payable not less than four weeks prior to arrival and failure to make such payment will render the booking voidable at the company's absolute discretion.
III. All payments are to be made by wire transfer to an account provided by the company

Payment Terms

Payment should be made by Bank Telex- transfer, Credit Cards or cash. If payment is made by Bank Draft, it must be 'A/C Payees' or 'Non - Negotiable'. AMAZING will not be responsible if the bank draft is lost while in transit and encashed fraudulently by a third party. We do not accept company or personal Cheque.

At AMAZING, we are flexible in our payment terms, so that clients can pay at their convenience. However, complete flexibility in payment is never possible, and we hope our clients will understand that.

The payment may be made all in advance or 50% of the total in advance for the firm confirmation and the balance on arrival in Nepal.

We are working on accepting credit card payments through a paypal account, but this is not easy in Nepal's banking industry and will take some time. Until then, we will have to rely on bank transfers and cash. Banking details will be furnished in our invoice.

Data Privacy Policy

As we deal with several clients and a lot of data changes hands, from the moment the enquiry is made to the point where a sale is made, we need a privacy policy that will protect the data of our clients. We reassure you that we are very strict about this, and consider it to be one of the ways to address our first value 'respect for every individual' apart from being a sound business practice

Why did you receive an email from us?

If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.

How we protect your privacy

We use security measures to protect against the loss, misuse and alteration of data used by our system.

Sharing and Usage

We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.

How can you stop receiving email from us?

All you have to do is send us an email, stating that you wish not to be emailed anymore.... We will erase your information from our databases.

We gratefully appreciate your kind understanding and support in these little endeavors.